Being anadministrator in a GP means there are several computer programs and systemsthat need to be accessed daily In order to carry out tasks. These systems needto be kept up to date and the employees need to know how to use them if theyget updated.

It is important for employees to take part in employment coursesand training activities as this helps not only the individual to develop, butthe organisation as well. Training activities that take place within anorganisation helps build strong working relationships between colleagues, andbetween employer and employee. Additionally, activities and courses that takeplace outside the organisations allow the opportunity for networking with otherorganisations and industries. Networking is useful as it means it is easier tofind out about more career opportunities. 1.2 Identify trendsand developments that influence the need for professional development It is important for allemployees in any organisation to develop their skills and personal qualitiesthroughout their career. This allows individuals to gain new skills andknowledge relating to their role, as well as being able to perform demandingtasks that require more expertise. It is important to actively pursuedevelopment opportunities, as this ensures a more successful career.

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In my workplace, we holdreview meeting with the practise manager. This meeting gives me the chance todiscuss any problems I may be facing within my role, how I can improve onskills already gained and what my employer can do to help overcome anydifficulties. This is also an opportune time to discuss future career plans,and how I think I will progress within my career and chosen sector. There are many skillsneeded in order to be a successful administrator. When working on a reception,one of the most important skills is communication. It is vital to be able tocommunicate with a wide range of people, especially when working in a GP.Communication needs to be friendly, yet professional, as well as making sureany instructions and requests are clear and well thought-out. Throughout thejob, communication either over the phone or face-to-face will naturally developas you get better at dealing with certain situations over time and knowing howto react.

  1.3 Evaluate their own current and future personal andprofessional development needs relating to the role, the team and theorganisationIt is importantto be able to evaluate your own performance in your role, as this makes youaware of what needs to be improved and how to do so. You can conduct a SWOTanalysis as this identifies both internal and external factors. Strengths andweaknesses are internal factors that affect development from within theorganisation.

Opportunities and threats are external factors presented by the environmentoutside the organisation. Currently my strengths include; being able topick up new skills quickly, organising my time efficiently, prioritising tasksdelegated to me within my role and being able to communicate well within aworking environment. However, considering these skills, I believe they couldall be developed and improved upon as this ensures career progression. Thereare many ways for me to find out about career opportunities and pathways Icould take. For example, the National Careers Service provides individuals withinformation and job descriptions of many roles in a range of different. Threatsare potential barriers that could hinder career progression. General examplesof these are redundancy, debt and recession, and it is important for bothemployees and employers to try to implement measures to prevent these threats. 2.

1 Evaluate the benefits ofpersonal and professional developmentThere as a severaladvantages of a professional development plan. Through effective employee developmentby doing this employee become more capable and confident in doing andcompleting their work. This then implies a change for the worker and expandedefficiency for the organization.Withinmy role, I regularly try to seek out new ways to carry out tasks in order toimprove my skills. For example, I try to deal with requests and enquiriesimmediately from parents and visitors. However, if I encounter a problem whentrying to help them, I will ask a colleague for advice and feedback on thesituation, and then use this to improve. 3.1 Explain how to set specific, measurable, achievable,realistic and time-bound (SMART) objectivesSMARTis the acronym used to makes sure goals and targets set using a personaldevelopment plan are reasonable.

This ensures targets are easy to understandand easy to reach. The needs I have identified on my plan are all realistic asthey relate to my admin role and my organisation. They are specific as I haveoutlined how I will address them and who I will approach if I need assistance.

A specific reason for these goals is to ensure I am continually developing notonly professionally, but academically it is difficult to measure these kinds oftargets, however I will endeavour to ask for verbal feedback from my colleaguesin terms how well I am progressing with each and how I could improve ifnecessary. My goals are all achievable due to my training programme, and Ibelieve I am currently working with the best of my abilities to reach the