Being an
administrator in a GP means there are several computer programs and systems
that need to be accessed daily In order to carry out tasks. These systems need
to be kept up to date and the employees need to know how to use them if they
get updated. It is important for employees to take part in employment courses
and training activities as this helps not only the individual to develop, but
the organisation as well. Training activities that take place within an
organisation helps build strong working relationships between colleagues, and
between employer and employee. Additionally, activities and courses that take
place outside the organisations allow the opportunity for networking with other
organisations and industries. Networking is useful as it means it is easier to
find out about more career opportunities.

 1.2 Identify trends
and developments that influence the need for professional development

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It is important for all
employees in any organisation to develop their skills and personal qualities
throughout their career. This allows individuals to gain new skills and
knowledge relating to their role, as well as being able to perform demanding
tasks that require more expertise. It is important to actively pursue
development opportunities, as this ensures a more successful career.

In my workplace, we hold
review meeting with the practise manager. This meeting gives me the chance to
discuss any problems I may be facing within my role, how I can improve on
skills already gained and what my employer can do to help overcome any
difficulties. This is also an opportune time to discuss future career plans,
and how I think I will progress within my career and chosen sector.

There are many skills
needed in order to be a successful administrator. When working on a reception,
one of the most important skills is communication. It is vital to be able to
communicate with a wide range of people, especially when working in a GP.
Communication needs to be friendly, yet professional, as well as making sure
any instructions and requests are clear and well thought-out. Throughout the
job, communication either over the phone or face-to-face will naturally develop
as you get better at dealing with certain situations over time and knowing how
to react.  


1.3 Evaluate their own current and future personal and
professional development needs relating to the role, the team and the

It is important
to be able to evaluate your own performance in your role, as this makes you
aware of what needs to be improved and how to do so. You can conduct a SWOT
analysis as this identifies both internal and external factors. Strengths and
weaknesses are internal factors that affect development from within the
organisation. Opportunities and threats are external factors presented by the environment
outside the organisation.

 Currently my strengths include; being able to
pick up new skills quickly, organising my time efficiently, prioritising tasks
delegated to me within my role and being able to communicate well within a
working environment. However, considering these skills, I believe they could
all be developed and improved upon as this ensures career progression. There
are many ways for me to find out about career opportunities and pathways I
could take. For example, the National Careers Service provides individuals with
information and job descriptions of many roles in a range of different. Threats
are potential barriers that could hinder career progression. General examples
of these are redundancy, debt and recession, and it is important for both
employees and employers to try to implement measures to prevent these threats.


2.1 Evaluate the benefits of
personal and professional development

There as a several
advantages of a professional development plan. Through effective employee development
by doing this employee become more capable and confident in doing and
completing their work. This then implies a change for the worker and expanded
efficiency for the organization.

my role, I regularly try to seek out new ways to carry out tasks in order to
improve my skills. For example, I try to deal with requests and enquiries
immediately from parents and visitors. However, if I encounter a problem when
trying to help them, I will ask a colleague for advice and feedback on the
situation, and then use this to improve.


3.1 Explain how to set specific, measurable, achievable,
realistic and time-bound (SMART) objectives

is the acronym used to makes sure goals and targets set using a personal
development plan are reasonable. This ensures targets are easy to understand
and easy to reach. The needs I have identified on my plan are all realistic as
they relate to my admin role and my organisation. They are specific as I have
outlined how I will address them and who I will approach if I need assistance.
A specific reason for these goals is to ensure I am continually developing not
only professionally, but academically it is difficult to measure these kinds of
targets, however I will endeavour to ask for verbal feedback from my colleagues
in terms how well I am progressing with each and how I could improve if
necessary. My goals are all achievable due to my training programme, and I
believe I am currently working with the best of my abilities to reach the