Costumer

Product &
Services

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·        
Online
Cash/Cheque depositor
·        
Cash/ Cheque
Withdraw
·        
Loan taker
·        
Credit taker
·        
Cash saving
 

·        
Branchless
Banking
·        
Cash Deposit
Machine
·        
Internet Banking
·        
Mobile Bank
·        
Internet Banking
·        
ATM/Banking

                                                      
Major Activities and Processes
·        
Advertisement of
different services are done with use of social network
·        
Good Interest
rate are provided for their customers.
·        
Easy to take
service and more faster
·        
Good Security is
provided for each services.
·        
Wide variety of
loan are provided to different groups of people.
·        
People can use
service of bank at any place by use of PC, Mobiles, Laptop etc

Participants

Information

Technologies

·        
Staffs
·        
Manager
·        
CEO
·        
Share Holder
·        
Clients
·        
Security officer

·        
Service details
·        
Client details
·        
Account Details
·        
Tips to use
Mobile
Application and Internet Banking
·        
Financial
Support
 
   
 

·        
Accounting
Software
·        
PC network:
Teller
·        
Relation
Database
·        
Equipment
Management Service
·        
Imaging
check/Statements
·        
SMS/Email
Service
·        
Automate credit
Scoring
·        
Cloud Computing
·        
VPN Services
·        
Satellite and
Wireless technology
·        
Biometric
Features
 

Infrastructure

·        
Office Building
·        
Office furniture

·        
Office paper and
files
·        
Power and
cooling system
·        
CC Camera
·        
Printers
·        
Telephones,
Internet, Files and billing system
 

 
Environment

 
·        
 Services
are expanded
·        
Good
communication is established between clients and office staff
·        
Services are
made online
·        
Banking rules
and regulation are expanded
·        
Good interest
rate are made for costumer
 
 

Strategies
 

·        
Privacy on costumer should maintain
in higher level.
·        
Good services should introduced for
costumer.
·        
Bank should make good communication
within staff and within its all costumer with their requirement and needs.
·        
Bank should look forward for future
problem that may occurs in bank like data loss, data hack, system error, data
crash etc.
 
 

 

Appendix-1 (After Digitization of Banking system )

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

Costumer

Product & Services

·        
Cash/Cheque
depositor
·        
Cash/ Cheque
Withdraw
·        
Loan taker
·        
Credit taker
·        
Cash saving
·        
Share taker

·        
Cheque service
·        
Manual cash
deposit/Withdraw
·        
Manual ticketing
·        
ABBS services
·        
Manual Locker
 

                                                      
Major Activities and Processes
·        
Service
information are given to people mostly in Newspaper and Radio.
·        
Each service
takes charge and difficult to use it.
·        
To take new
service takes lots of time and wait for many days to activate it.
·        
Loans were
provided to selected group of people
·        
All activities
were controlled by Headquarter and makes long time to correct error for
branch office.

Participants

Information

Technologies

·        
Public
·        
Businessman
·        
Factory
·        
Student
·        
Share taker

·        
No tips for
using service
·        
Client details
·        
Account details
·        
Interest details
·        
Financial
details

·        
Less technology
specially work were done in paper format
·        
Post services
·        
Least use of
computer services and network are specially wired types
·        
Single user
software with less features
 

Infrastructure

·        
Office Building
·        
Office furniture

·        
Office paper and
files
·        
Power and
cooling system

Environment

·        
Slower response
between costumer and office member
·        
Service are
manual
·        
Works are done
manually
·        
Limited rules
were introduced by bank
·        
Interest rate
are fixed and low

Strategies

·        
Bank makes plan
about new interest and services
·        
Services are
made but relatively slow
·        
Interest are
comparatively low

 

Appendix-1 (Before Digitalization of Banking system)

 

 

 

 

Banerjee, A. (2015). The rise of Digital Banking:
Benefits and Drawbacks. Business Wolf. Retrieved from

The rise of Digital Banking: Benefits and Drawbacks


Bank, R. B. (2011). Introduction –
Rastriya Banijya Bank Limited (RBBL). Rastriya Banijya Bank. Retrieved
from https://www.rbb.com.np/intro.php
Gopal, S. (2018). Company Overview of
Rastriya Banijya Bank Ltd. Bloomberg. Retrieved from
https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapid=61913550
Joseph, C. (2016). Online Banking
Disadvantages. Small business. Retrieved from
http://smallbusiness.chron.com/online-banking-disadvantages-2248.html
McDermid, D. (2008). Ethics in ICT.
Pearson Education Australia.
 
 
 
 
 
 
 
 
 

Ghaziri, H. (1998). Information technology in the banking sector :.
Graduate School of Business and Management, American University of Beirut.
Retrieved from http://almashriq.hiof.no/ddc/projects/business/it-banking.html

 

References:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

As
Rastriya Banijya Bank is completely digitalized and become as best bank in
Nepal but, there are also lots of problem which makes bank performance down.
Bank should do good study in major parts of problems and should make good
solution, plan to solve those problem in future. There are many parts in bank
that is most recommended and to be implemented for bank. Last but not least,
being government bank in Nepal but, its service is best among other bank and
first choice of people in Nepal.

Bank
should do well study on technology before introducing it so, occurrence of
problem will be very less in upcoming days. Digitalization is greatest
innovation but, it can be also big headache if it is not run in system so, bank
should make eye on it with good team to run whole system in smooth way.

The
Case study “Banking system” give all outline description of banking system
which was applied before digitalization and Banking system which is currently
running after digitalization. Digitalization is greatest innovation by mankind
and in use of it banking system has become a very easy task and it has become
as most useful part in banking system for giving and running all service of
bank. As in previous days before digitalization all work was done in paper and
hand format without use of any technology it was very slow in process but, now
in use of different technology when digitalization is introduced rate of doing
work become very fast but, there is also lots of problem like data loss,
problem in security, data handling etc.

Conclusion:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nowadays, as digitalization did biggest breakthrough
in banking system and almost all banks are making as its major parts. Almost
all services of bank are digitalized and most of services are available online.
“Rastriya Banijya Bank” is also giving all its services through online but,
there are lots of problem that mostly occurs frequently like ATM machine
failure, Mobile banking failure, Server overload, Costumer service problem etc.
As bank is completely digitized but there are also lots of problem to be solved
to make banking service effective. So, bank should most look forward to it and
should make good IT department to make solution of every problem when error
gets arise. Bank also should implement good plan and discussion between all
staff members, making good contact with all client for their view and opinion
about problem they are facing. Since being “A” class bank it should study about
whole organization problem that may come and problem that is occurring to be
best among public.

As
“Rastriya Banijya Bank” is now completely digitalized and it is giving all its
services in online based. Different services like Mobile Banking, Internet Banking, Digital locker
service, Mobile pay service, ATM/card etc. are introduced after digitalization.
This all services are run by medium of communication so, bank should make good
eye to make it more secure. Different security like IP address protection,
Password encryption, data security, Cloud computing, account monitoring,
Software up to date should most implemented properly.

Implementation:

 

 

 

 

 

 

 

 

 

 

 

 

    Nowadays,
data hacking and data loss are more increased then before. As most of system
are connected with each other though medium of internet and through
communication media data loss and data hacking are major problem arising in
this time. So, bank should made good eye on it for good data security that may
arise in future. Bank should use cloud server to store whole data to make it
more secure if any physical hazards occurs. Bank also should make all its IP
address more secure and private then before. As we know after digitization most
of service are online based and service can be used through PC, Mobile phones
and through electronic device. So, bank should make good eye for making
authentication for secured and way of login encryption should made stronger
than before. Bank should also make awareness within their costumer for making
their all login procedure more strong and should provide technique to make it stronger
than before. As we know nowadays almost all service are online based after
digitalization and all services are provided electronically. Bank should play
vital role to provide good tutorial for their costumer to use all services
which are totally online based. Bank also should play vital role for making
good relationship with their all costumer and to make good flow of information
between them. 

After Digitalization introduced in banking system all
works in bank has become easier comparatively before digitalization. The way of
giving service and working method are drastically changed then before.
Although, Digitalization is biggest innovation in today’s era but, there are
lots of problems in terms of privacy and security. There are lots of services
introduced like Mobile Banking, Internet Banking, Digital locker service,
Mobile pay service, ATM/card etc. which are major parts that comes from
digitalization. 

Recommendations:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Advantages:

       
i.           
All works are online based and done
electronically
      ii.           
There are wide range of services
introduced for user and client.
    iii.           
People can easily set up the
services taken by them and lots of instruction are given by bank in online
for better service.
    iv.           
Banking security has become strong
and data are more secured then before.
      v.           
Transaction of money is fast within
different number of bank.
    vi.           
Remittance service is introduced.
  vii.           
Token service is introduced and
people can do online through their mobile and PC to deposit their money.
viii.           
Error are easily solved by IT
officer if any fault occur in banking transaction.
    ix.           
Bank can introduce their service
and facility within people by use of different communication media.
      x.           
People can take any service online
through internet from mobile phone and PC.
   
xi.           
Different types of facility like Branchless Banking, Cash Deposit Machine,
Internet Banking, Mobile Bank Internet Banking, ATM/Banking are introduced.
  xii.           
Work are also
done in branch bank so, task are completed fast

 

Disadvantages:

       
i.           
There are problem on transaction.
Most of transaction are done in online based and electronically so there are
lots of problem like system failure, server crash, server overload, power cut
problem etc.
      ii.           
Problem on security. Since, almost
all transaction are done electronically so, there is high chance of data
hack. If there is not strong encryption in account of costumer hacker can
easily stole money and database of costumer.
    iii.           
There will less person relationship
of people within bank. Main reason on it is due to online services. Costumer
can easily activate and deactivate there service through online medium. So,
people don’t want to go bank for taking any services and to know about it.
    iv.           
Bank can charge lots of money on
taking bank services because most of services are online based and it take
lots of amount on activation.  
      v.           
There may be problem in
accessibility due lacks of communication service when people are in remote
areas because there may be poor facility of internet and most of work and
services are online based.

Banking System (After Digitalization):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disadvantages:

       I.           
All works are Paper based and
manual
    II.           
There was limited number of
services
 III.           
Service given by bank was
comparatively slow and difficult to set up.
 IV.           
Banking security was not secured.
    V.           
 Banking transaction was slow
 VI.           
Remittance services was not
introduced.
VII.           
Takes more time and have to wait
long time in queue to deposit money.
VIII.           
Takes more time to solve any
problem if banking error occurred.
 IX.           
Takes long time to give information
about any services and facility if it was introduced.
    X.           
Service taker have to go bank if
they want to get new services.
 XI.           
Work are centralized within single
head bank.
 

 

 

Advantages:

       I.           
Most of work are paper based and
there was less use of means of communication. Most of work that are done are
within bank so, there was no problem of data hack and data loss of costumer.
 
    II.           
All works are mostly done by
manually and there was need of more worker so, there was maximum chances of
peoples to get job.
 
 III.           
There was no any use of software,
electronic device and machines so, investment of bank was less for their
internal sector. Bank can save their lots of money to make yearly profit.
 
 IV.           
People have to be in bank for any
services and to solve any queries if any problem occurs. So, there was good
relationship between bank and client.
 
    V.           
Since all works are done manually
so there was no needs of power like electricity and battery. So, there was no
problem of power cut off during service operation.

Banking System (Before digitalization)

 

 

The
case study “Banking System” covers all comparison of banking system before
digitalization and banking system after digitalization. Here this topic
includes almost all comparison with its merits and demerits that occurs during
this period.

Assessment and Comparative analysis before and after
Digital disruption event

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Banking system
is all process and phases done by bank to run their work like distribution of
loan, money investment, payment of money and all financial transaction. Bank is
one of the most important place for all people, company, factory and different
types of institution. Banking system will run only at that time when whole
works will be done in systematic manner. The ways of banking system was
completely different in older days for example before a decade all work was
manual based and process of working was completely slow. All services given by
bank comparatively slow then this time. But, now due to digital innovation all
works are easier and service are faster. This case study “Banking System” gives
all overview of banking system how all work transform from manual to electronic.

Banking
System

 

Rastriya Banijya Bank is one of the second oldest bank of Nepal established
on January 23, 1966. It is one of the most common government bank in Nepal and
first choice among people. It have bank 179 branches, 17 counters, 93 Branch
less Banking (BLB) in Nepal. Rastriya Banijya Bank provides banking service to
bank, insurance, Industrial trading, housing, airlines, hotels and education in
Nepal. Being a common bank in Nepal its most of services were in paper based
before a decade but, now this bank has totally digitalized and using different
types of technology to give best services for their costumer like Mobile
Banking, Internet Banking, Digital locker service, Mobile pay service, ATM/card
etc.

Today world is centralized with digitalization due to
lots of innovation in Information and Technology. All sectors are using
different type technology as their major field for their business empowerment.
In today’s era bank is major sector which is choosing technological innovation
and making it in the way of digitalization. Digitalization is making their client
easier to access different type services available for them and all works will
be faster and secured. Basically, Digitalization is conversion of all data into
digital format which can be run or access through means of computer, mobile and
different means of electronic device.

Introduction
to case:

 

It
is complete case study of digitalization in banking world which is playing a
vital role to make changes in their business due to use of it. This case study
mainly covered to vital parts. Firstly, work centered analysis (WCA) of a
company before digital disruption event. Secondly, Work centered analysis (WCA)
of a company after digital disruption. This case study mostly focus process of
working that used to occur before implementing digitization and process of
working after implementing digitalization. This case study also provide a way
to to handle the event and provide an implementation plan for recommendations.

1.
Introduction:

 

“Rastriya
Banijya Bank”

Banking
System

 

 

The
Case study “Banking System” is complete case study of bank Rastriya Banijya
Bank. This bank is one of the oldest bank and governmental bank of Nepal. This
Case study gives whole information how bank run before digitalization and what
are major problem at that time before digitalization and bank performance at
that period. This case study also provide how bank is performing its activities
when it takes digitalization as its main part and also benefits and drawback of
digitalization.

In
earlier days (eg.10 years back) manual work was a part of banking system due to
lack of digitalization and all works were done manually. Manual works are
especially slow in process and makes its costumer as big headache in their
daily life. This case study mainly covers how life were during that days before
and how works are done in that days. This case study also includes the way of
service given to people by bank. But, now in this due to digitalization all the
works and services are done and given electronically. All works and service are
online available for people. Different services like ATM service, Online
Banking, E-Transaction, mobile banking has made easier for people to do
banking. This case study “Banking System” gives brief description of all work and
services with good example. This Case study try to discuss all about those
parts which should be recommended and implemented for the bank for its better
future development. Case study also includes appendix that includes all
information in table format which discuss all parts of bank how it is running
after digitalization and how it was run before digitalization.

The
case study “Banking system” is completely based on phase moved from manual
world to digitalization. This case study completely covered the part how
banking system moved completely towards digitization which one of the biggest
innovation is in today’s era. Today in 21st century digital
innovation is one of the great work by human world. All parts are moving towards
manual world to digital world and especially bank is making as parts of
it.  Banking service is as a part of life
for all people for their life and digitalization makes it’s as piece of cake
for them.

Executive
Summary: