1. Factors impacting Communication 

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Slang, different meanings or usage of words, and anything else that can get lost in translation has the potential of being a major hindrance in communication best describes what concept? 

Cross-cultural communication (3C)  

What term is used to describe a “process of exchanging, negotiating, and mediating one’s cultural differences through language, non-verbal gestures, and space-relationships” 

Cultural differences are based on:


  1. a)  Perspectives – The beliefs, thought processes, values, and worldviews (our ideas about how the world works) that encompass the philosophies of a culture.

  2. b)  Practices – Behavioral practices include social norms, approaches to communication and conflict, orientation to hierarchy, power, class, status, and gender roles, etc. that constitute the norms of a culture.

  3. c)  Products – Tangibles such as food, clothing, books, and tools, and intangibles such as songs, parables, rituals, language, and laws that comprise the artifacts of a culture. 

Gender Roles

What accounts for the greatest amount of influence on how we communicate with the opposite sex? 

  1. Gender Styles- We have been traditionally led to think that stereotypically, women will communicate by using a passive/assertive style in an effort to achieve rapport, connection, relationships, equality of status, support, inclusiveness, responsiveness, and self-disclosure.

  2. On the other hand, stereotypically, men communicate by using an assertive/aggressive style in efforts to accomplish tasks, achieve status, and dominate the conversation. 

According to research, what are some differences in how men and women communicate? 

a. Traditionalists – Administrative, policy-oriented, letter of the law. Masters of the expert opinion, think tanks

  1. Boomers – Megaphone. Brilliant message crafters. Good creators of content that aligns purpose and values with appeal to higher purpose and meaning. Masters of radio and TV delivery.

  2. Xers – Independent. Not connected to an organization; focused on micro-subjects and personal expression of style work. Masters of the internet, blogging, and publishing resources.

  3. Millennials – Upbeat, rally together, focused on the activity and approval of their peers. Masters of mobile and hand-held devices. 

What are the four generational types, regarding beliefs about core values, family type, and role of education, communication, and media preferences? 


Active listening and suspending judgment are both general guidelines to improve what type of communication?