Virtually all organizations exhibit characteristics of these?

1.  Centralization

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2.  Span of Managment

3.  Authority

4.  Chain of command

5.  Job specialization

Ways to lower your Cognitive Dissonance?

1.  Stop the behavior

2.  Decide the behaviors not that important

3.  Change Attitude

4.  Seeking out more constant elements to outweigh the dissonant ones.

Senge’s Fifth Discipline

1.; Systems

2.; Personal Mastery

3.; Mental Models – built off existing models

4.; Shared Vision – Future we want to create together

Team Learning – encourage reflection /align but not agree


What is Fundamental Attribution Error?

It is their fault – you people did it

I decided to not go to class because you people told me to stay home.

What is Emotional Intelligence?

How we handle ourselves in a situation. How we handle our attitudes


Ex.; Pebble in the lake with ripples

we are the lake how we react is the ripples


Self Empowering or self defeating

What is Vision?
Seeing the future that you create together as a staff or group.

What is Self Serving Bias?


It is not my fault – it is external


I couldn’t go to class cause I got a flat tire or cause my computer broke.

Felt / Displayed Emotions

Felt – Actual feelings


Displayed  –  required by the organization for the job

According to Collins what are the 2 parts of a vision?

1.  Core Beliefs

2.  BHAG  –  Big Hairy Audacious Goal

What is the key to restructuring?
A change in climate or control and interpersonal relationships.
What is the purpose of culture?
to understand and determine how we respond
Who is Edward Schein and what did he say?

he said patterns of beliefs and assumptions that the faculty share about the school and their place in it are right. 


Ex.  We are a great school or we are not a great school

If you want to change the culture?  What should you pay attention to?
School Climate and Interpersonal Relationships
The key to restructuring is a change in what?
Climate/Control and Interpersonal Relationships
What are the 6 parts of Classical Organizational Theory

  1. Division of Labor 
  2. Span of Control 
  3. Formal Rules
  4. Goal Definition
  5. Extrinsic Rewards
  6. Hierarchy

Tell me about Division of Labor under the Classical Organizational Theory?

 One room school house teacher did everything (turn on furnace, check mouse traps, teach K – 8)


  There was no real division of labor back then

Talk about Span of control under the Classical Organizational Theory?
You need to pay attention to how many people a supervisor manages – most efficiently with 5 to 7
Talk about Formal Rules under the Classical Organizational Theory.
Handbooks, policies, and need to have written rules.
Tell me about Goal Definition within the Classical Organizational Theory?
Talk about Extrinsic Rewards with the Classical Organizational Theory.
If you follow the rules you will get rewarded.
Talk about the Classical Organizational Theory’s Hierarchy?
Think of the tree with who reports to who.
Talk about Taylor’s Principles of Scientific Management

Identify the “one best way” of doing a job and then develop workers to function in that way.


ex.  one person make button holes and one sews them on.  Maybe have them both do both tasks

What is Henri Fayol’s Management Functions under the Classical Organizational Theory?

It is very military “ish”






Tell me about Max Webers Bureaucratic Structure within the Classical Organizational Theory?

  1. Hierarchical Structure-each level controls level below
  2. Division of Labor – One person doesn’t do all of the jobs
  3. Control by rules – Top down and rules are made at top
  4. Impersonal relationships – replace mngr w/out big change – ex. Sub for teacher it is difficult to do
  5. Career Orientation –

What are the 3 “You’s”?

  1. Who am I
  2. Who I think I am
  3. Who I think other people think I am

Talk about Classical / Structural Theory and what it is?

they wanted to find a set of rules that would establish basis for mngment

  • Go by the book
  • run a tight ship
  • Believes in chain of command

Talk about the Human Relations Theory and what it is?
Has a set of norms and felling and attitudes
What were the unexpected findings of the Hawthorne Study?
The attention the workers received rather than the conditions of the work. 
Culture is the: (7 possible)

  1. Norms  –  have to schedule a bathroom break
  2. Values – honesty and respect
  3. Beliefs – Mr. S is REALLY hard
  4. Traditions – sing school song every morning
  5. Rituals – stand when saying the pledge
  6. Ceremonies – K roundup or 6th grade graduation
  7. Myths – tack on the the chair of teacher story

What are the 3 levels of Culture?

  1. Artifacts level:  baggies experiment, Buffet school music instead of bell, trophy case
  2. Values and Beliefs level:  What is right and wrong, Honesty, Fairness
  3. Underlying Assumptions level:  take 3 to 5 years to take effect and people give up easily before this point

What is Climate?
description of people’s shared perception of the quality of the environment or work unit
What are the 4 Perceptual Lenses?

  1. Structural –  think factory, rules terms results
  2. Human Resource –  Family and how do we get along
  3. Political/Power – see’s things as a competition or contest
  4. Symbolic – mythology, tells stories


Tell me about the Social Systems/Human Relations within the Organizational Theory?
need to understand the whole, the parts, and the relationships among the parts
What is the purpose of spliting the lenses into bi focals?
It splits all of the 4 lenses into Leaders or managers sections.
What is First Order Change?

It is popular and it has a step by step change, moves slowly.  It is easier and cheaper.


ex.  Getting new carpet won’t fix the termite problem

What is Second Order Change?

it is transformational, it is BIGGER problem.  Critical mass get a lot of people to do it.  Bigger risk but bigger results.


Ex.  Move your entire kitchen from the main floor to the upstairs. 

Explain the Management of Complex Change?


  • Vision:  Believe in doing it
  • Skills:  be able to do it
  • Incentives:  want to do it
  • Resources:  have things to be able to do it
  • Action Plan:  Plan how to do it

Ex.  Move all 9th graders from HS back to middle school need to have all pieces in place to success

What does it mean to “Pull the Weeds”?
They are the people in the school that are negative and it means you have to pull them.  Talk to them or get rid of them. 
What do you need to do to maintain a change?

Keep it simple

Less is more

Make it memorable