Goals Goals are set to help define the direction an organization expects to go over a period of time. These goals are the reason for the organizations existence and express the expectation and desire of an organization. These are split into three differing types: Consumer – the output produced serves the desired market and the satisfaction of the consumer Jujutsu’s belief that a happy customer Is a priority. This provides evidence of the company’s goal lamed towards a specific quality of service for the consumer. MOO (FATTEN). Assessment Case Study (bank 1 ) Peg] Organizational – These are the reasons an organization exist, they will be the main reasons an organization operates in a particular way. They include things such as financial goals, product goals and cultural goals. The company has grown substantially and needs to be sure of continued work In order to assure Its availably. This gives purpose to the staff to ensure a high quality of work allowing further contracts to arrive therefore allowing the organization to continue. [MOO (FATTEN).

Assessment Case Study (bank 1) Peg] Secondary – those not related to the main goals of the organization and are not seen s essential to the running of the organization, but are deemed to be Important for other factors. The company has developed by undertaking local work and, because Justify and Paraded believe in the principles of inward investment, they have always supported other local businesses. ‘ [MOO (FATTEN). Assessment Case Study (bank 1) There can also be informal goals which can conflict with those of an organization. Informal goals are set by Individuals or groups wealth an organization and are more personal to themselves.

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These can cause problems as they perceive the goal they are allowing to be of more importance than the expressed goals of an organization. The changing and administering of goals in the organization shows the progress and direction it is moving. Staff can respond to and interpret targets when they are better defined, they can then Implement changes smoother with an understanding of why It Is happening. In relation to Fife Solutions Ltd each of these contribute to the staffs understanding and development within the company, by explaining what and how any action directly and indirectly relates to the company.

The main goal is to remain viable. This can only happen by staying competitive by offering a high quality of service. This quality Is assured by offering bonuses based upon project completion. Objectives Adjectives give an Instant to wiener ten company wellness to go. I nose are set to lealer staff towards company and management goals. These offer the staff a broader idea of what the company wishes to achieve. Examples of this may be to continue to exist and to make a profit. This allows staff within Fife solutions the chance to see where their particular role fits into the company, offering purpose to the tasks they are undertaking. The main aim of Fife Solutions Ltd. Is to provide a high quality service’. More focused objectives will give a clear indication to staff of what is expected within the company. [MOO (FATTEN). Assessment Case Study (bank 1) peg] Policies Policies are a set of guidelines designed to direct staff. These help to explain the objectives set by the company. This offers staff reasoning as to why decisions have been made and helps them to relate better to Fife Solutions Objectives. This will help improve staff understanding of the company and ensure they focus on what is expected.

Paraded has set certain policies already ‘As a general policy, all new projects go to him in the first instance’ this gives staff a clear indication of how to expect a section of the business to run. [MOO (FATTEN). Assessment Case Study (bank 1) peg] Open System Theory This is the concept that an organization is influenced by the environment around it. This environment considers internal and external factors and how they have an effect on an organization. The open systems term reflects that an organization is unique, and that it should be structured to deal with problems and opportunities specific to heir needs.

Traditional bureaucratic organizations were more prone to failure when exposed to an environment where technology or markets were changing quickly. Such factors for Fife Solutions would include: Internal Structure: Staff Staff Role Productivity Staff Morale ‘Although there is no defined structure, Paraded treats James, who has the most experience, as being most senior. This on occasion causes irritation among the IT specialists who work on the projects, because James is the only IT specialist without a degree or equivalent qualification’ [MOO (FATTEN).

Assessment Case Study (bank 1) peg] Giving staff defined roles within the organization would eliminate confusion and allow Tort positions AT attenuator to Decode respected Objectives and Goals: ‘The main aim of Fife Solutions Ltd. Is to provide a high quality service and it is, therefore, important that their staff are appropriately trained in the latest technology. ‘ [MOO (FATTEN). Assessment Case Study (bank 1) peg] Service Staff capability Customer Satisfaction Reputation Training staff to an accepted level ensures a greater knowledge of the service they are expected to provide.

External Economic: Customer Costing Tendered Success or Failure Until recently, the Job costing policy operated by the company had proven to be very effective, but competitive tendering, normally based upon price, had meant that the company has lost two important contracts to one of their competitors. ‘ [MOO (FATTEN). Assessment Case Study (bank 1) peg] This is affected by rising or falling costs which can make a contract more or less competitive than a competitors.

Social Factor: New Apprentice Staff Development Qualified Capability The local college is used to train the apprentices but it is becoming expensive because of lack of demand locally for the training. MOO (FATTEN). Assessment Case Study (bank 1) peg] This is affected by the needs of the local population, as the demand drops the need for the course lessens. Formal Ana Internal Formal Organization organizations A formal approach within an organization will work well within a strongly defined structure. It is defined by its strong regard for authority with each aspect of the organization being structured and controlled.

Informal Organization An informal approach within an organization works by allowing certain bonds to develop. It gives place for social groups, friends and various other relationships and allows them to find ways to make a task easier or even quicker. Fife Solutions Ltd. Has both a formal and informal structure running within the organization. This has led to conflicting requirements from the organizations owners. Paraded takes a very hands on approach by allocating work and ensuring all new projects pass through himself first.

He directs the business first hand and pays close attention to working habits of his staff as demonstrated by the scrutinizing of the timeshares. Justify takes a completely different direction offering autonomy to her staff allowing hem to make the final decisions on how a project will be handled. This is demonstrated below: ‘Justify uses the information as a tool for forward planning, Paraded, who likes to keep a check on staff, uses the timeshares to assess performance of each member of ) Assessment case study (Dank 1) peg] ‘He likes to run a tight ship and his 5 years in the Civil Service has shaped his style of management.

As a general policy, all new projects go to him in the first instance. He will then allocate the work, as appropriate, to a specialist and a technician who are nearing the completion of their current project. [MOO (FATTEN). Assessment Case Study (bank 1) peg] ‘she offers advice and assistance on the design elements, where necessary, she gives Lily the autonomy and flexibility to decide how the projects should be carried out. ‘ [MOO (FATTEN). Assessment Case Study (bank 1) peg] ‘Jujutsu’s belief that a happy customer is a priority, together with her trust in staff, is at odds with Paradise’s rule of staff seeking authorization for site visits. [MOO (FATTEN). Assessment Case Study (bank 1) peg] However both share the opinion that staff should be able to socialism together setting up a ten-pin bowling league. Stakeholders Stakeholders have an interest in and hold influence over an organization. A stakeholder is an entity that can affect or be affected by the organization. This can be internal or external. Stakeholders have the ability to impact an organization at some level. ‘People or small groups with the power to respond to, negotiate with, and change the strategic future of the organization’ [Eden and Ackermann 1998: 117].

There are many stakeholders within Fife Solutions Ltd. Four of these are listed below: Government has a vested interest in any organization’s success as this brings in valuable taxes and Jobs. In particular the government gave a large sum of money to help start up the organization. The organization will equally have an interest in government changes. This can be for anything from policy changes to new laws. Examples can be the introduction of the living wage and minimum wage, as these increased the cost of the workforce. A generous development grant from the government allowed them to pursue their dream and Fife Solutions was born. ‘ [MOO Employees provide a service to an organization which reflects the standards of the business, and in turn the image portrayed to external sources. Equally the organization offers an interest to employees by way of work and payment of wages. ‘She also ensures that end-of-year bonuses are given out based upon successful completion of projects. ‘ [MOO (FATTEN).

Assessment Case Study (bank 1) peg] customers nave a large Innocence as stakeholders In an organization as teen offer a source of income. They also offer a method of cheap marketing by way of recommendation. This can work both productively and negatively depending upon the experience they have with the organization. They will also benefit from the organization by way of services provided. But competitive tendering, normally based upon price, had meant that the company has lost two important contracts to one of their competitors. ‘ And ‘It is essential that the company secure these contracts. [MOO (FATTEN). Assessment Case Study (bank 1) peg] Suppliers have a large influence on the organization as they have the ability to set prices for goods and services which will reduce possible profits for the organization. The suppliers receive payment for goods and services provided which means it is in their interest to support the organization. The company has developed by undertaking local work and, because Justify and Paraded believe in the principles of inward investment, they have always supported other local businesses.

To this end, they use local contractors, insurance brokers, accountants and, where necessary, hardware specialists to provide services/outsource provision to the company. [MOO (FATTEN). Assessment Case Study (bank 1) peg] control strategy This is set to evaluate and monitor how effective strategies have been implemented by tracking results and making changes or adjustments as required. There are 4 strategies of control in an organization as identified by J Child: . Personal Centralized Control 2.

Bureaucratic Control Centralized decision-making Direct supervision Personal leadership (based on ownership, charisma or tech. Expertise) Reward & punishment reinforce conformity to personal authority Breaking down tasks into easily definable elements Formally specified methods, procedures and rules applied to the conduct of tasks Budgetary and standard cost-variance accounting controls Technology designed to limit variation in conduct of tasks Routine decision-taking delegated within prescribed limits Reward and punishment systems reinforce conformity to procedures and rules 3.