Hospitality management refers to a service
industry. The major task involved with this
occupation is, to increase the economic
stature of the concerned organization by
satisfying the customers with their respective
products or services. The major domains
which involve hospitality management are:
hotels, restaurants, private clubs and tourism
related business.

WORLDWIDE OTA’S

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 THE FOLLOWING ARE THE POPULARLY
 KNOWN OTA’S:
? EXPEDIA (https://www.expedia.co.in)
? TRAVELOCITY (https://www.travelocity.com)
? BOOKING.COM(www.booking.com)
? TRIPADVISOR (www.tripadvisor.in)
? ORBITZ WORLWIDE (https://www.orbitz.com)
? PRICELINE (www.priceline.com)

WORLDWIDE OTA’S AND THEIR OWNERS

OTA

EXPEDIA

TRAVELOCITY

BOOKING.COM

TRIPADVISOR

ORBITZ WORLWIDE

PRICELINE

OWNER

BARRY DILLER

THE EXPEDIA GROUP

THE PRICELINE GROUP

Liberty Media

Expedia Inc.

JAY S WALKER

RESERVATIONS

   Disney Polynesian Resort
possesses a grand
official website. Online reservations can be
accessed through this particular website, but a
manual confirmation needs to be done once
one reaches the destination.

RESERVATIONS THROUGH
OTAS


Reservations Can be Done through the Following OTAS:
Orbitz- Guests can make reservations, change bookings or
even cancel bookings
Expedia- Helps in making reservations as per the budget of the
customers
Travelocity- One can book reservations, view the flight status
as well as cancel the booking.
Booking.com Make bookings and also modify the same.
Tripadvisor: Has multilingual booking engine, and offers
technical support for the same.
Priceline: Allows reservations.

HOTEL RATES

The hotel website offers rooms at a rate
ranging from 158 to 180 dollars per day.

OTA

PRICELINE

TRAVELOCITY

EXPEDIA

ROOM RATES

10% EXTRA

15% EXTRA

MORE THAN 10% EXTRA

CAUSES
OF ROOM RATE DISPARITY:

• Third- party channels: The third-party
  channels often change the
prices on the basis
  of factors like price and
location.
• Most of the OTAs usually use a different
  currency conversion rate.
• Some of the hotels claim “Best Rate
  Guarantee” on their official
websites, and this
  accounts for the discrepancy.

PRIMARY ELEMENT OF HOSPITALITY
       
MANAGEMENT

   The inceptional
element of hospitality
management is presentation of a hotel’s
website. The official website of any hotel,
serves the purpose of introducing the
customers with a brief idea about both the
positive and negative (if any) aspects of the
respective organization. This presentation
aims to determine and evaluate the official
website of Disney Polynesian Resort.

HOTEL’S WEBSITE – LAYOUT

The layout of the landing page of DISNEY POLYNESIAN
RESORT’s official website is visually attractive and
unique.The following aspects of the official website of
Disney Polynesian Resort, render it credible:
The navigation is easy to understand.
 There has been proper implementation
of colour.
The layout is easy to use.
The site provides information on the relevant topics.
The design elements on the site does not hamper the
contents(Singh & Singh, 2015).

HOTEL’S WEBSITE – EASE OF USE

According to the popular notion, the functions of an
official website can be classified under two broad
headings:
? The website’s design needs to be at
par with search
engine requirements, so that the site can be accessed
(Fernández-Cavia et al., 2014).
?The website design needs to be in
compliance with the
sales technique of the organization, for proper execution
of online reservations.
The official website of Disney Polynesian resort functions
in accordance with the above-mentioned clauses.

HOTEL’S WEBSITE – CUSTOMIZING ABILITY

Every coin has two faces, similarly the official website of
Disney Polynesian Resort possesses certain negative aspects,
one of the major factor is that the customizing ability of
DISNEY POLYNESIAN RESORT’S website is very
poor. The
limitations are as follows:
The layout of the website is not flexible. The colour or size
cannot be altered.
The site lacks implementation of any attractive animation
(Visinescu & Nah, 2016).
Quality of contents of the site are not that great.

Contents are not easy to find,
navigate, consume and share