Human Skill: The Skill of Every Effective Manager
Today, many organizations have become more open with less pyramid by not assigning managers-levels and giving employees the opportunity to be more flexible with their work. But it is important to understand that managers play a crucial role in organizations and provide specific skills that help an organization accomplish goals. Human skills at any level of management are needed it in order to achieve success.
Research by Robert L. Katz indicated that most managers should obtain three critical skills- technical, human and conceptual skills. Depending on the management level, a manager should be proficient in one skill that pertains to their job. No matter the management level, however, each manager should have excellent human skills.
But why is it important for any management level to develop high human or interpersonal skills? At any management level, you work with people, for example; a CEO communicates with his negotiators, business associates, business investors, and some employees. CEOs usually create human interaction in an authentic, friendly, and informal manner. An assistant retail store manager or First Line Manager will communicate with associates and should create human interaction with constant motivation. This manager should also be enthusiastic and inspire trust.
Furthermore, an effective manager will develop human skills with a lot of experience and time. This skill helps measure a person’s capability to corroborate and conduct information through social interaction and communication. It is for this reason that there are seven areas that helps managers become effective in human skills; verbal communication, non-verbal communication, listening abilities, negotiating, problem solving, decision making, and assertiveness.
During my work experience, I have learned that the interaction that we have with managers can help us be more productive and dedicated to our work. For example, I have a second job with the company Sunglass Hut at Disney Springs, and for the past year I’ve been working for our manager Melissa, and her ability to motivate us and keep us on track is amazing. She is very open to ideas. If you have any type of personal situation she is willing to listen and help you find solutions. She does not only care for the store but for the wellbeing of the organization. As a result, her store for the past four months has been number one in the nation, raising standards and surpassing the numbers of the Times Square store in New York City.
The effective use of verbal and non-verbal communication leads managers to be more effective to the organization. Therefore, tone, gesture and attitudes are crucial in the process of communicating and listening. Communicating at work is not only informing the team about changes and new procedures; effective managers use communication skills and problem solving to help the organization in crisis or critical situations. In conclusion, a manager with worthy human skills will be more charismatic, can influence and motivate more effectively and accomplish goals efficiently, and will build stronger relationships.