Accountability
Willingness to take credit and blame for actions.
Civil Rights Act of 1964
: Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity.
Conflict
A clash between hostile or opposing elements, ideas or forces.
Conflict resolution
A problem-solving strategy for settling disputes.
Constructive criticism
Criticism that is presented in a way that can help you learn and grow.
Cross-functional team
A group of people from different departments or areas working together.
Defensiveness
Putting up an emotional guard against negative opinion.
Discrimination
Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance.
Diversity
Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together.
Etiquette
Having good manners in your dealing with people.
Ethics
The principles of conduct that govern a group or society.
Feedback
A listener’s response that tells a sender that the message is understood.
Functional Team
A group of people form one department or area working together.
Initiative
Doing what needs to be done and doing it without being told.
Integrity
Following a strict code of conduct or standard of values.
Interpersonal Skills
Skills that promote relationships with other people.
Leadership
Inspiring and influencing others.
Mediation
To act as an intermediary; to work with opposing sides in order to resolve a conflict.
Memo
An informal correspondence written within an organization.
Negative
Not constructive or helpful.
Non-verbal communication
Communicating without the use of words.
Professionalism
Handling problems and criticism gracefully and maturely.
Punctual
Being on time.
Self-discipline (control)
Training of oneself; correction or regulation of oneself for improvement.
Self-management
Doing the things necessary to build a better career.
Sexual Harassment
Any unwelcome behavior of a sexual nature.
Stereotype
An oversimplified and distorted belief about a person or group.
Tact
The ability to say and do things in a way that will not offend another person.
Team
A group of people who work together to set goals, make decisions, solve problems, and put ideas into action.
Verbal
Communicating with words.