Sommerville, et al., (2004) conducted an explorative research paper
examining various investigations about construction procedures within a number
of organisations. They highlighted that the documentation and information
needed to maintain quality in increasingly larger construction projects needs
to be more complex. Traditionally, most information is communicated using
traditional data transference methods such as verbal and paper. It is difficult
to evidence that information has actually been passed on and the flow is often
hindered as it is hard to access, store and transfer details. Sommerville, et al., (2004) collated a database of existing paper-based
snagging processes from Scottish based construction enterprises. The study
analysed these forms and conducted 10 semi structured interviews with managers
to produce their findings. The study demonstrated there was a lack of
standardisation in the snagging process and that each organisation used their
own methods to collect snagging data. 
Generally, basic paper recording processes were used to collect snagging
data highlighting problems that the information has to be copied and can easily
get lost.  Paper
copies often did not record the inspectors’ details making accountability difficult.
Furthermore, the dates for identification and completion of the snags were often
not recorded. However, only 10 organisations from 150 enterprises provided
examples of existing paper-based snagging forms. Perhaps this smaller sample
size was a trade-off for the rich data collected through semi structured
interviews.  Further research suggests
that paper-based construction processes cannot deliver easily accessible
information in a timely delivery highlighting the need for a standardised
electronic format (De La Gurze and Howitt (1998) cited in Sommerville, et al., (2004). One proposed solution is to use pen
and paper for snagging data collection and then convert this into an electronic
format using digital paper. Although this combats the problems regarding real-time
information delivery, it is still possible that certain information may still
be omitted (
Sommerville, et al., 2004).